This short preface introducing Rest Assured Home and Pet Care is designed to help you feel confident and comfortable inviting us, strangers, into your home.
We fully appreciate that you do not know us, or our representatives, and that if you employ Rest Assured you are welcoming us into your home as guests to care for your property and pets.
Rest Assured Home and Pet Care was established in April 1999 by us, Jim and Elaine Horton. Being homeowners and pet lovers we know how difficult it can be to leave your home unattended and pets in kennels.
Our business was originally meant to be an enjoyable part time occupation for Jim in his approaching retirement, where he could take pleasure in caring for pets but not have the long-term commitment of owning them. By the year 2000 however, the huge demand for our services had reached a point where Elaine needed to stop working independently of Rest Assured.
After much careful consideration, in 2005, we made the decision to expand by using representatives, who are carefully chosen, which enabled us to meet the additional demands of our growing business.
You can 'rest assured' that each of our representatives has been meticulously chosen in order to maintain our reputation. All are police checked, (now know as Disclosure and Barring Service checks), insured, personally interviewed in their own home, have references verified and are mature and fit enough to cope with customer's needs.
If we wouldn't feel comfortable with a prospective representative in our home, we wouldn't consider them suitable to representative Rest Assured Home and Pet Care. All representatives are resident in the UK.
During all of our assignments you can expect: total honesty, confidentiality, respect for your privacy and property, priority given to the security of your home and care of your pets. We also guarantee that any rooms used by us during our time in your property will be kept clean and tidy. We use our own transport and mobile phones for our personal needs.
We always take care to match the needs of our customers with the abilities and skills of the designated representative. It is usual to meet your housesitter before the assignment and if either you or the representative are not entirely happy, the situation can be reviewed. If you are happy with your house / pet sitter they will become your regular carer if available to do so.
It is possible for you to speak to other customers, many long standing, to further reassure yourself of our professionalism and standards. We are more than happy to supply you with contact details on request.
On the very odd occasion, we have arrived at a client’s home to find it lacking in basic facilities and extremely poor standards of hygiene. We do not expect a pristine environment but we do anticipate a clean bathroom, bedroom and kitchen. I hope this paragraph doesn’t offend! We have never walked away from an assignment as there are usually animals to be cared for. Only if totally necessary would we make other arrangements, such as taking your animals to our own homes to be cared for. For an example of unacceptable standards please see our photo album and scroll to the last few photographs.
Nothing is left to chance. Rest Assured does everything possible to put your mind at rest and give you the peace of mind to leave your most treasured possessions in our care. You can ask for copies of references and insurance at any time; the originals are held in Rest Assured's office.
Rest Assured's representatives have been police checked, (now know as Disclosure and Barring Service checks (DBS)), and have no convictions or prosecutions recorded against them on DBS records. Each representative has a certificate to verify this.
Our comprehensive insurance is to cover you, and Rest Assured, in case of mishaps. It does not cover problems that occur with your property or pets that would have happened regardless of our actions. If you have reason to claim on our insurance you will need to provide the appropriate original receipts and quotes.
Rest Assured and its representatives are fully insured as follows:
|Care & Custody of Animals:||£15,000.00|
Customers may be asked to complete a short questionnaire regarding Rest Assured and the standard of care they felt they received from the representative. Constructive criticism is always welcome, as this allows us to validate and improve the quality of service we provide.
You should inform your household insurance company that you are employing housesitters during your absence.
If you require any more information, please do not hesitate to contact Rest Assured Home & Pet Care