| |
Question and Answers |
|
| |
Understandably, you will have many reservations at this stage. Below are a few of the most commonly asked questions. If you are still unsure, or do not understand something, please feel free to contact us at any time. A meeting can be arranged, without further obligation, with Elaine, to introduce Rest Assured to you and discuss your needs. This does not guarantee Elaine will be your housesitter.
|
|
| |
Q. I want to make a booking with Rest Assured, what should I do now?
A. Contact Rest Assured by e-mail or telephone. You will be provided with a booking form, when this is completed and returned, along with a deposit, your booking will be secure. You will receive a copy of this for your records.
|
|
Q. What happens if our pre arranged times change or we are unsure of our timings?
A. This is not usually a problem, just complete as much as you can of the booking form and update us as soon as possible.
|
| Q. When will I meet my housesitter?
A. Usually a couple of weeks before your booking. This meeting is not arranged earlier as quite a lot of bookings are last minute and it is necessary to appoint the most suitable carer to each. This does not mean anyone will have a less capable representative in their home. Unfortunately, where applicable, it will be necessary for you to pay the housesitter the appropriate traveling expenses for this meeting, it is not included when making a booking as it is not always wanted.
|
Q. I go away quite a lot and would like the same person caring for my pets every time, is this possible?
A. We always do our utmost to place the same representative with a client as they will be familiar with your home and pets and will look forward to caring form them again.
|
| Q. Who will be in my home while I am away?
A. Jim, Elaine or one of our representatives. Occasionally a family member may visit for a few hours, if you would prefer this did not occur then please inform us.
|
| Q. What about living expenses and food for Rest Assured?
A. We provide our own food, at no extra cost to you, for assignments longer than one night. Elaine will need to use your telephone line to connect to the internet. If you have a BT line you will not incur any charges on your telephone bill as the ISP is not pay as you go. If for any reason the free connection is not available, you will be fully reimbursed. If a wireless connection is available this will be used.
|
| Q. What happens if we have to cancel our booking?
A. Up until 14 nights prior to the start of your booking you will owe us nothing, (the deposit already paid is non-returnable). Between 14 and eight nights, half of the outstanding balance is payable. Full payment is due if cancellation is within seven nights of the start date. |
| Q. What happens if Jim, Elaine or a representative are taken ill?
A. In the event of ill health we will continue to care for your home and pets in the best way that we can. If hospitalisation is required Rest Assured will provide alternative suitable cover for your home and pets at no extra cost to yourselves. |
| Q. The tariff quotes prices for periods of 24 hours. I want to make a booking from an 8am arrival and departure time of 6pm the following day, a difference of 10 hours, is this OK?
A. Yes, a small charge is made for the additional hours. |
| Q. Who do I pay the balance to and when?
A. The balance is due on our arrival. Your booking form will have the appropriate amounts to pay your housesitter and to be forwarded to Rest Assured. The proportion of these amounts will not be correct but Rest Assured will make the alterations and pay the representative directly to avoid unnecessary complicated calculations for yourself. |
