Questions & Answers
Understandably, you will have many reservations at this stage. Below are a few of the most commonly asked questions. If you are still unsure, or do not understand something, please feel free to contact us at any time. A meeting with Elaine can be arranged, without further obligation, to introduce Rest Assured to you and discuss your needs. Although Elaine will meet with you, this does not guarantee that Elaine will be your housesitter.
Q. I want to make a booking with Rest Assured. What should I do now?
A. Contact Rest Assured by e-mail or telephone. You will be provided with a booking form; when this is completed and returned, along with a deposit, your booking will be secure. You will receive a copy containing payment details for your records.
Q. What happens if our pre-arranged times change or we are unsure of our timings?
A. This is not usually a problem. Just complete as much as you can of the booking form and update us as soon as possible. It's not usually a problem if you need to alter our arrival or departure times.
Q. When will I meet my housesitter?
A. Usually a couple of weeks before your booking. This meeting is not arranged earlier, as quite a few bookings are last minute and it is necessary to appoint the most suitable carer to each. One meeting is included in the price unless you live more than 100 miles away from your sitter. If this is the case you will be required to pay half of the travel cost. If you require a meeting before confirming your booking you will be asked to pay the full cost but this will be deducted from your invoice.
Q. I go away quite a lot and would like the same person caring for my pets every time. Is this possible?
A. We always do our utmost to place the same representative with a client, as they will be familiar with your home and pets and will look forward to caring for them again.
We must insist that all dogs in our care wear a collar and tag with your name and address attached plus ideally your phone number. Dog wardens can enforce this law and fines of up to £5000 can be given by the Courts for an offence. As the dog would be in our charge we are, by law, deemed to be committing the offence.
IF A DOG DOESN'T WEAR A COLLAR AND TAG WE WILL NOT WALK THEM.
Microchips becomes law from April 2016. We will need to see a copy of the certificate.
Q. Who will be in my home while I am away?
A. Jim, Elaine or one of our experienced, reliable and trustworthy representatives. Occasionally, a family member may visit for a few hours. If you would prefer this did not occur, please inform us.
Q. What about living expenses and food for Rest Assured?
A. We provide our own food, at no extra cost to you, for assignments longer than one night. If we do not have a mobile phone signal we may need to use your landline, if this is the case you will be reimbursed.
Q. What happens if we have to cancel our booking?
A. Up until 14 nights prior to the start of the booking you will owe us nothing. (The already paid deposit is non-returnable). Between 14 and eight nights in advance, half of the outstanding balance is payable. Full payment is due if cancellation is within seven nights of the start date.
Q. What happens if Jim, Elaine or a representative is taken ill?
A. In the event of ill health, we will continue to care for your home and pets in the best way that we can. If hospitalization is required, Rest Assured will provide alternative suitable cover for your home and pets, at no extra cost to yourselves.
Q. The tariff quotes prices for periods of 24 hours. I want to make a booking for an 8am arrival time and departure time of 6pm. This is a difference of 10 hours. Is this ok?
A. Yes. A small charge is made for the additional hours.
Q. Who do I pay the balance to and when?
A. Your booking form will have the appropriate amounts to pay your housesitter and the amounts to be forwarded to Rest Assured, along with the dates payments are due. The proportion of these amounts may not be correct, but Rest Assured will make the alterations and pay any other amounts due to the representative directly, to avoid unnecessary complicated calculations for you.